Terms of Service

2.1 Core Service

QuickMRR is a CSV data processing tool designed to help users analyze their Stripe payment data. Users export payment data in CSV format from their Stripe Dashboard, upload the file to QuickMRR, and receive automated processing that includes:

• Data cleaning and standardization
• Subscription identification and tracking
• Monthly Recurring Revenue (MRR) calculations
• Refund matching and reconciliation
• Multi-currency support and conversion
• Standardized CSV export for personal use

2.2 Service Model

QuickMRR operates on a pay-per-use basis. You purchase credits and consume one credit each time you process a CSV file. There are no recurring subscriptions or automatic renewals.

2.3 Pricing

Current pricing is as follows:

• Single processing: $29 per credit
• Bulk package: $318 for 12 credits

Pricing is subject to change in accordance with Section 10.2 of these Terms.

2.4 No Free Trial

QuickMRR does not currently offer a free trial period.

3.1 Account Information

To use QuickMRR, you must provide accurate, current, and complete information during the registration process. You agree to promptly update your account information to maintain its accuracy.

3.2 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your account password
• All activities that occur under your account, whether or not authorized by you
• Immediately notifying us at cloudballball@gmail.com if you discover any unauthorized access to or use of your account

3.3 Account Sharing

Account sharing with multiple users is prohibited. Each account is licensed for use by a single individual or entity.

3.4 Account Responsibility

You represent and warrant that:

• You are at least 18 years old and have the legal capacity to enter into these Terms
• All registration information you submit is truthful and accurate
• You will not impersonate any person or entity or misrepresent your affiliation with any person or entity

4.1 Payment Methods

We accept payment via PayPal and major credit/debit cards processed through PayPal's payment gateway.

4.2 Pay-Per-Use Model

QuickMRR operates on a credit-based system:

• You purchase credits in advance
• Each CSV processing consumes one credit
• Credits do not expire
• There is no billing cycle or automatic renewal

4.3 Taxes

All prices are exclusive of applicable taxes, duties, or similar governmental assessments, including sales tax, use tax, value-added tax (VAT), and goods and services tax (GST). You are responsible for paying all such taxes associated with your purchase, except for taxes based on QuickMRR's net income.

4.4 Payment Failure

If a payment fails to process:

• You will receive a notification prompting you to update your payment information
• Your access to the Service will be maintained if you have remaining credits
• You will not be able to purchase additional credits until the payment issue is resolved

4.5 Price Changes

We may adjust our pricing at any time with 30 days' advance notice. Price changes will not affect credits you have already purchased. Any credits purchased before a price change will remain valid at their original purchase price.

5.1 Refund Eligibility

We offer refunds under the following conditions:

24-Hour Unconditional Refund Window:

• You may request a full refund within 24 hours of purchase for any reason
• This applies to all credit purchases regardless of whether credits have been used

Conditional Refunds:

After the 24-hour window, refunds may be granted if:

• The Service failed to correctly export your data despite proper CSV formatting
• You no longer need the Service and have not used the majority of purchased credits

5.2 How to Request a Refund

To request a refund:

1. Send an email to cloudballball@gmail.com
2. Include your account email, purchase date, and reason for the refund request
3. For technical issues, include details about the problem encountered

5.3 Refund Processing

• Approved refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• Partial refunds for unused credits may be provided at our discretion for purchases made beyond the 24-hour window

5.4 Payment Processing Fee Deduction

All refunds are subject to deduction of non-refundable payment processing fees. The refund calculation depends on your payment method:

(1) PayPal payments
For payments made via PayPal, refunds are processed after deducting PayPal's transaction fee of 4.4% + fixed fee (the fixed fee varies by currency).
Common currency examples:

• USD: 4.4% + $0.30
• EUR: 4.4% + €0.35
• GBP: 4.4% + £0.30
• CAD: 4.4% + $0.30
• AUD: 4.4% + $0.30
• JPY: 4.4% + ¥40
Refund Example (USD): $29 − ($29 × 4.4% + $0.30) = $27.42
For a complete list of PayPal fees by currency, please refer to PayPal's official fee structure:https://www.paypal.com/c2/business/paypal-business-fees.

(2) Creem payments
For payments made via Creem, refunds are processed after deducting Creem's transaction fee (3.9% + $0.40).
Example: $29 − ($29 × 3.9% + $0.40) = $27.469.

This fee deduction applies to all refunds, including those within the 24-hour unconditional refund window, as these are third-party payment processing costs that we cannot recover.

5.5 No Refund Situations

Refunds will not be provided if:

• Your account has been terminated for violation of these Terms
• You have used all purchased credits
• The refund request is made more than 90 days after purchase (except for technical failures)

6.1 Illegal Activities

• Use the Service for any unlawful purpose or in violation of any local, state, national, or international law
• Process data obtained illegally or without proper authorization
• Facilitate fraud, money laundering, or other criminal activities

6.2 System Abuse

• Upload viruses, malware, or any code designed to disrupt, damage, or interfere with the Service
• Attempt to gain unauthorized access to our systems, servers, or networks
• Use automated tools (bots, scrapers) to access the Service without written permission
• Overload or attempt to disrupt our infrastructure through excessive requests

6.3 Harassment and Harmful Content

• Harass, threaten, intimidate, or harm others
• Collect, harvest, or store personal information about other users
• Send spam, unsolicited communications, or phishing attempts

6.4 Content Violations

• Upload content that infringes on intellectual property rights, including copyrighted material
• Upload illegal, obscene, defamatory, or otherwise objectionable content
• Impersonate any person or entity or provide false information

6.5 Account Violations

• Share your account credentials with others or allow multiple people to use a single account
• Create multiple accounts to circumvent service limitations
• Resell or sublicense access to the Service without written authorization

6.6 Data Misuse

• Process CSV files that you do not have the legal right to access or use
• Use processed data for purposes that violate privacy laws or third-party rights

7.1 QuickMRR's Ownership

All software, code, algorithms, user interfaces, designs, trademarks, service marks, logos, and brand elements associated with QuickMRR are and remain the exclusive property of QuickMRR. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal or internal business purposes.

You do NOT acquire any ownership rights to the Service or any of its components.

7.2 User Content Ownership

You retain all ownership rights to the CSV files you upload and the data they contain ("User Content"). By uploading User Content, you represent and warrant that:

• You own the User Content or have all necessary rights to upload and process it
• Your User Content does not violate any third-party rights or applicable laws

7.3 License Grant from You to Us

By uploading User Content to QuickMRR, you grant us a limited, non-exclusive license to:

• Process and analyze your data to provide the Service (required for basic functionality)
• Use aggregated, anonymized data to improve our algorithms and product features
• Display processed results in marketing materials as case studies (only with your explicit written consent)

We will never sell your raw data or share it with third parties for their own purposes.

7.4 Copyright Infringement

We respect intellectual property rights. If you believe that content on our Service infringes your copyright, please contact us at cloudballball@gmail.com with:

• A description of the copyrighted work you claim has been infringed
• The location of the infringing material
• Your contact information
• A statement of good faith belief that the use is not authorized
• A statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner

8.1 Your Data Ownership

All CSV files you upload and the processed data you receive remain your property. QuickMRR claims no ownership rights over your data.

8.2 Data Access and Export

You can:

• Download your processed CSV files at any time
• Export your data before canceling your account
• Request deletion of your data in accordance with our Privacy Policy at https://www.quickmrr.app/privacy

8.3 Data Retention

We retain your uploaded and processed files for 30 days after processing to allow you to re-download results. After 30 days, files are automatically deleted from our servers unless you have chosen to store them longer in your account.

8.4 Data Security

While we implement reasonable security measures to protect your data, you acknowledge that:

• No system is completely secure
• You should maintain your own backups of important data
• You upload and process data at your own risk

9.1 Third-Party Integrations

QuickMRR integrates with and may rely on third-party services, including but not limited to:

• PayPal for payment processing
• Google Analytics for usage analytics and service improvement
• Cloud infrastructure providers for hosting and data processing

9.2 No Responsibility for Third Parties

We are not responsible for:

• The availability, accuracy, or reliability of third-party services
• Any content, products, or services provided by third parties
• Any loss or damage resulting from your interactions with third-party services

Each third-party service has its own terms of service and privacy policy. Your use of such services is governed by their respective terms.

9.3 External Links

Our Service may contain links to third-party websites or resources. We provide these links for convenience only and do not endorse or assume responsibility for:

• The content or practices of linked websites
• Any products or services offered by third parties
• The accuracy of information on external sites

10.1 Modifications to Features

We reserve the right to:

• Modify, add, or remove features from the Service with 30 days' advance notice
• Discontinue specific functionality with 30 days' advance notice to affected users
• Adjust API rate limits or performance parameters to maintain service quality

In plain English: We may change what QuickMRR can do, but we'll give you a month's heads up before removing anything important.

10.2 Price Adjustments

We may change our pricing with 30 days' advance notice. If we increase prices:

• Credits already purchased remain valid at their original value
• New purchases will be at the new price after the notice period
• You may continue using credits purchased before the price increase

10.3 Service Termination

We reserve the right to permanently shut down QuickMRR at any time with 30 days' advance notice. If we permanently close the Service:

• Unused credits will be refunded on a pro-rata basis
• You will have adequate time to export and download all your processed data
• Refunds will be processed within 30 days of the shutdown date

In plain English: If we shut down completely, you'll get your money back for unused credits and time to get your data.

10.4 Notice Methods

We will provide notice of material changes through:

• Email to your registered account email address
• Pop-up notification when you log into the Service
• Announcement on the QuickMRR website

11.1 Our Right to Suspend or Terminate

We may immediately suspend or terminate your account and access to the Service if:

• You violate these Terms of Service
• You engage in fraudulent or illegal activity
• You abuse the Service in a way that impacts other users or our infrastructure
• Payment is overdue by more than 7 days (applicable only if you have outstanding invoices)

11.2 Effect of Termination

Upon termination or suspension:

• If terminated for your violation: No refund will be provided for unused credits
• If terminated by us without cause: Unused credits will be refunded on a pro-rata basis
• Data access: You will have 30 days to export your processed data before permanent deletion

11.3 Your Right to Cancel

You may cancel your account at any time by:

• Contacting cloudballball@gmail.com
• Following the account cancellation process in your account settings

Upon voluntary cancellation:

• You immediately lose access to the Service
• Unused credits are non-refundable unless you are within the 24-hour refund window (see Section 5)
• Your data will be retained for 30 days to allow for export, then permanently deleted

12.1 "AS IS" Service

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability of results

In plain English: We provide QuickMRR as-is. We do our best, but we don't guarantee it will be perfect or work exactly how you expect.

12.2 No Guarantee of Accuracy

We do not warrant that:

• The Service will be error-free or operate without interruptions
• Processing results will be 100% accurate or meet your specific requirements
• All bugs or errors will be corrected
• The Service will be available at all times (we do not guarantee 100% uptime)

12.3 Your Risk

YOU ASSUME ALL RISK FOR:

• Using the Service and relying on processing results
• Any decisions made based on data processed by QuickMRR
• Data loss or corruption (you should maintain independent backups)

12.4 Independent Verification

You are solely responsible for:

• Verifying the accuracy of processed data before making business decisions
• Maintaining backup copies of all important data
• Compliance with applicable laws in your use of the Service

13.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUICKMRR'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED ONE DOLLAR ($1.00).

This limitation applies regardless of:

• The legal theory on which the claim is based (contract, tort, negligence, strict liability, or otherwise)
• Whether we have been advised of the possibility of such damages
• Whether the limited remedy fails of its essential purpose

In plain English: The most you can recover from us in any situation is $1. That's why the Service is inexpensive.

13.2 Excluded Damages

IN NO EVENT SHALL QUICKMRR BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages, including:
  • Loss of profits or revenue
  • Loss of business opportunities
  • Business interruption
  • Loss of data (even if we've been advised of the possibility)
  • Cost of substitute services
• Punitive or exemplary damages
• Claims by third parties arising from your use of the Service
• Any damages exceeding the amount you paid us in the 12 months preceding the claim

13.3 Basis of the Bargain

You acknowledge that:

• These limitations are a fundamental part of the agreement between you and QuickMRR
• We would not provide the Service at the current price without these limitations
• These limitations will apply even if any limited remedy fails of its essential purpose

13.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

14.1 Privacy Policy

Our collection, use, and protection of your personal information and data is governed by our Privacy Policy, available at https://www.quickmrr.app/privacy. By using the Service, you consent to our data practices as described in the Privacy Policy.

14.2 GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability

To exercise these rights, contact us at cloudballball@gmail.com.

14.3 CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA). You have the right to:

• Know what personal information we collect
• Request deletion of your personal information
• Opt-out of the sale of personal information (note: we do not sell personal information)

To exercise these rights, contact us at cloudballball@gmail.com.

14.4 Data Ownership and Control

• Your data belongs to you
• You can export your data at any time in CSV format
• You can request deletion of your data as outlined in our Privacy Policy
• We do not sell your data to third parties

15.1 Governing Law

These Terms and any disputes arising from or relating to the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

15.2 BINDING ARBITRATION

Except for small claims court cases and intellectual property disputes, you and QuickMRR agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

15.3 Arbitration Process

The arbitration shall be conducted as follows:

• Location: San Francisco, California
• Arbitrator: A single arbitrator selected in accordance with AAA rules
• Governing rules: AAA Commercial Arbitration Rules
• Language: English
• Discovery: Limited discovery as determined by the arbitrator
• Award: The arbitrator's decision is final and binding

15.4 CLASS ACTION WAIVER

YOU AND QUICKMRR AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS MEMBER OR REPRESENTATIVE IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

This means:

• No class arbitrations or class actions are permitted
• You cannot bring claims on behalf of other users
• The arbitrator may not consolidate multiple parties' claims
• You waive any right to participate in a class action lawsuit

In plain English: If you have a problem with us, you and we will resolve it one-on-one through arbitration, not as part of a large group lawsuit.

15.5 Exceptions to Arbitration

The following disputes are NOT subject to arbitration:

• Small claims court: Either party may bring an individual action in small claims court
• Intellectual property claims: Disputes solely about intellectual property rights
• Injunctive relief: Either party may seek injunctive relief in court to prevent irreparable harm

15.6 Attorney's Fees

Each party shall bear its own attorney's fees and costs in any dispute, except as otherwise provided by law or awarded by the arbitrator.

15.7 Opt-Out Right

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to cloudballball@gmail.com with the subject line "Arbitration Opt-Out" and your name and account email. If you opt out, neither you nor we can require the other to participate in arbitration, but all other terms still apply.

15.8 Severability of Arbitration Clause

If any portion of this arbitration agreement is found to be unenforceable, the remainder shall continue in full force and effect. If the class action waiver is found unenforceable, the entire arbitration provision shall be void, and disputes shall be resolved in court.

16.1 Right to Modify

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Provide 30 days' advance notice before the changes take effect
• Notify you via email to your registered account email address
• Display a notification when you log into the Service

16.2 Notification Methods

Notice of changes will be provided through:

• Email notification to your account email
• Pop-up notification when logging into QuickMRR
• Updated "Last Updated" date at the top of these Terms

16.3 Continued Use Equals Acceptance

Your continued use of the Service after the 30-day notice period constitutes your acceptance of the modified Terms. If you do not agree to the changes:

• You should stop using the Service
• You may cancel your account before the changes take effect
• Any unused credits may be eligible for refund under our standard refund policy (Section 5)

16.4 Version History

The current version of these Terms supersedes all prior versions. We do not maintain a version history, so please save a copy if you need to reference specific terms.

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and QuickMRR regarding the Service and supersede all prior or contemporaneous communications, whether oral or written.

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of QuickMRR.

A waiver of any breach or default does not waive any subsequent breach or default.

17.4 Assignment

QuickMRR's rights: We may transfer or assign our rights and obligations under these Terms at any time, including in connection with a merger, acquisition, sale of assets, or by operation of law.

Your rights: You may not transfer or assign your account, rights, or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision is void.

17.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including:

• Natural disasters (earthquakes, floods, fires)
• War, terrorism, civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Third-party service provider outages

17.6 Survival

The following sections shall survive termination of these Terms:

• Intellectual Property Rights (Section 7)
• Disclaimer of Warranties (Section 12)
• Limitation of Liability (Section 13)
• Governing Law and Dispute Resolution (Section 15)
• Any provisions that by their nature should survive

17.7 Language

These Terms are written in English. Any translations are provided for convenience only. In the event of any conflict between the English version and a translation, the English version shall prevail.

17.8 Headings

Section headings in these Terms are for convenience only and do not affect the interpretation of any provision.